Once you have collected your luggage and cleared customs head to the information desk of your terminal. This is where you will meet the driver. He will be holding a sign with the name shown on your reservation confirmation. It normally takes 45 minutes from the moment your flight touches the ground that you physically meet your driver. He will be there in fact 45 minutes before your flight has landed. If you are early, please wait or give us a call, if you notice it is taking longer to collect your baggage, please call us at the following numbers:

Office cell: +256742309678

Or ask a custom police officer to let you come out for a second, to tell your driver you'll be late. If we do not hear from you your driver might not wait longer than one hour after the flight has landed. After 1-hour extra time could be charged. Please remember that the driver is not allowed in the baggage claim area.

If you miss your flight or experience a long delay, please contact us at the numbers provided above. If we do not hear from you may be charged for the time we have to wait for you at the airport. If you miss your flight or your flight was canceled and we do not hear from you, you will be charged for the full amount of your transfer (and tour if requested).